Almost three weeks after the first positive COVID-19 case was confirmed in South Africa, President Cyril Ramaphosa announced a nation-wide lockdown. This required businesses to quickly adapt to having staff work remotely. While working from home is far from the norm for most South Africans, many businesses have realised that with suitable tools and technology, it is possible for most of them, or at least significant portions thereof, to continue to operate near full capacity.
“One of the main concerns our clients had when the how much do computer scientists make was announced was how their office telecoms would be handled,” says Candice Evans, Marketing Coordinator at United Telecoms. It is common practice for South African businesses using traditional on-site PBX telephone systems and copper lines, to activate a call forwarding facility in the event that their main landline number cannot be answered.
Once activated, the call is redirected, at a full call cost, to a designated phone number. While this traditional approach may be sufficient for businesses that make and receive fewer calls, there are disadvantages, such as additional costs for the redirection of calls, the inability to handle more than one incoming call concurrently and clients may feel frustrated by this convoluted process. Furthermore, there are limitations on transferring calls. In addition, technicians need physical access to on-premises PBX Systems for on-site hardware programming and companies incur additional admin around reconciling employee refunds on private cellular calling for business purposes. All of this can be eradicated with a centralised cloud PBX.
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